POLICIES

All rooms and indoor facilities are non-smoking areas.

Smoking is permitted in oudoors areas with ventilation

No pets of any kind in the rooms or hotel facilities. Only guests of the marina are allowed to access the marina facilities with certain types of pets, mainly cats and dogs.

If your arrival is after 4:00 p.m. your key card will be verified by a preauthorization for the amount of 1 night's hotel, if it is not authorized by the bank reservation will be canceled. Reservations made by debit card are not considered guaranteed and are subject to availability.

Cancellation Policy:

To make a cancellation you must send a writing request via e-mail to your confirmation contact with your data, or via fax to the number (646) 175-0070, your request will be processed and will be held as fallows:

• If you cancel two days before your arrival date, before your arrival date, will not apply any charge to your credit card.
• If you cancel one day before your arrival date, will apply a charge of 50% of the amount of 1 night’s hotel per room booked.
• If you cancel the day of arrival or don’t arrive, it will apply a charge of 100% of the amount of the first night per room booked.

In case the guest leaves the hotel before the day booked will be considered as cancellation and do not apply refund. If it reduced the number of guest once the reservation is paid, it is the hotel’s decision applies or not refunds or penalties.

All cancellations of paid reservations will have a charge of 20% of management costs plus the penalties for cancellations.

Important: If you do not receive the confirmation that your request was received, please contact us.